I feel it is my duty to let you all know that Blockbuster Online is awful. We signed up for a 4 week trial. They’ve wasted 2 weeks out of my 4 week trial sending the wrong discs, and then re-sending them over and over again after I told them not to. This happened on a few separate occasions.
Their Customer Service is atrocious. Once an issue has been reported, that movie is “generally” set aside so that it can be inspected by their “Quality Assurance” team. I was told that “Regrettably, the DVD You notified us about previously was shipped before going through this process.” – Oh really? What a surprise. And I guess all of the other movies that weren’t the correct discs shipped before going through that process too, right?
And not to mention the fact that the discs take at least two days to get to me, and then two days to get back to them. And Blockbuster probably wonders why they are losing out to Netflix and Redbox. And why they have to close so many stores. Well – this is probably part of the reason!
And they try to “make it all better” (aka pacify me) by offering me two e-coupons to use in my local Blockbuster store. Well if I wanted to get movies out of my local Blockbuster store I wouldn’t have signed up for an ONLINE subscription. Duh. Not to mention the fact that my local Blockbuster store doesn’t have the discs that we had in our queue.
So if you’re looking for an online movie subscription, choose Netflix. They’re wonderful and we’ve never had any of the problems we’ve had with Blockbuster.
So Blockbuster Online gets a big FAIL and they won’t ever get our business again.
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Amen. I ♥ Netflix.More than once the Blockbuster in my town put movies on the shelves that I'd returned but they never bothered to scan in. So I got nasty calls and late fees and it was a huge mess. I'm so done with them too.
Loved going through this. Keep it up!