Making a little bit of progress

I still haven’t heard from the Owner of the Atlantic City Melting Pot that wanted to speak with me. I plan on emailing the General Manager again to confirm that he received my phone number. Last night I did receive an email back from the Vice President of Analysis & Revenue Management for Harrah’s – Atlantic City. Here’s what he had to say…

I am very sorry to hear we did not meet your expectations for the Melting Pot Fondue event at Harrah’s. Our purpose with this event, as it is with all the events we put on for our guests, was to fully entertain you and give you every reason to say you want to come back and visit us, both for these type of festival events and just to get down to AC to escape. This particular event was supposed to accomplish that with a great setting in Harrah’s Pool, a nice casual atmosphere, great food & beverages, and the ability to meet Duff Goldman and Ingrid Hoffman.

Shortly after this event was over we recognized we could improve upon it, however we find your feedback invaluable for us to improve on these type of events in the future. We want to make the Atlantic City Food and Wine Festival an annual can’t miss event and we feel this type of festival is vital for the long term success of the Atlantic City tourism industry. That is why we truly appreciate your feedback so when we set up our festival schedule next year we know we need to improve events like the Harrah’s Fondue Event, or because of feedback like yours we go in a completely different direction and set up some new events. Along those lines, we would very much welcome any suggestions you might have regarding events and concepts for next year’s Food and Wine Festival. With your love of fondue and our desire to improve upon this event, your thoughts and suggestions would be very welcome.

Having said all that, we would like to offer you a complementary dinner for two at one of Harrah’s or Caesars restaurants whenever you can come back in. We want to try to make up for your disappointment and thank you again for your honest feedback. First class service and a quality getaway experience is what we strive for every day for every one of our guests. We would very much like the opportunity to put our best foot forward on your next visit.

Please do not hesitate to call my number listed below or reply to my e-mail for further discussion and hopefully to set up your dinner.

I definitely plan on contacting him and taking him up on his offer for dinner at one of the restaurants there. And I do want to give him some more feedback on this if they plan to do it again next year (although I will not buy tickets for it). Changes definitely must be made.

Ultimately I didn’t get what I wanted (my $220 back!) but at least they are trying to make up for the disappointment. You better believe that we’ll have an excellent meal on the house when we go back to Atlantic City! My birthday is coming up in October, so that might be a perfect time to go!